How to Fix Treatlife Smart Plug Not Connecting
Treatlife smart plugs are a convenient way to control your home appliances remotely, schedule them to turn on or off at specific times, and monitor their energy usage.
However, sometimes, you might face issues with your Treatlife smart plug not connecting to your Wi-Fi network or facing problems with the app.
In this guide, we will explore various troubleshooting steps to help you fix this issue and get your smart plug up and running.
Understanding Treatlife Smart Plug Connectivity
Before diving into the solutions, it is essential to understand how Treatlife smart plugs connect to your home network and the app.
The smart plug connects to your home Wi-Fi network, and the Treatlife app on your smartphone or tablet communicates with the plug via the cloud.
The app sends commands to the cloud, which then sends those commands to your smart plug over the Wi-Fi network.
Basic Troubleshooting Steps
Before diving into more advanced troubleshooting, let’s go over some basic steps to ensure that the issue is not caused by simple oversights or temporary glitches.
1. Check your Wi-Fi network
Ensure that your Wi-Fi network is working correctly and that other devices in your home are able to connect to the internet. Also, check that your smart plug is within the range of your Wi-Fi router. Remember that Treatlife smart plugs only work with 2.4 GHz networks, so make sure your router broadcasts a 2.4 GHz signal.
2. Restart your smart plug
Unplug your Treatlife smart plug from the power outlet, wait for 30 seconds, and then plug it back in. This simple step can help resolve temporary connectivity issues.
3. Restart your smartphone and the Treatlife app
Close the Treatlife app on your smartphone or tablet and restart your device. After your device has restarted, launch the Treatlife app to see if the issue has been resolved.
Resetting Your Treatlife Smart Plug
If the basic troubleshooting steps do not resolve your connectivity issue, it’s time to reset your Treatlife smart plug. Resetting the smart plug will erase all its settings and restore it to factory defaults, allowing you to set it up again as a new device.
1. Unplug your smart plug
Unplug your Treatlife smart plug from the power outlet.
2. Press and hold the button
While the smart plug is unplugged, press and hold the button on the side of the plug.
3. Plug it back in
While still holding the button, plug the smart plug back into the power outlet.
4. Release the button
After the smart plug has been plugged back in, wait for the LED light to start flashing rapidly, and then release the button. This indicates that the smart plug has been reset to its factory settings.
Reconnecting Your Treatlife Smart Plug
Now that your smart plug has been reset, it’s time to reconnect it to your Wi-Fi network and the Treatlife app.
1. Open the Treatlife app
Launch the Treatlife app on your smartphone or tablet and sign in to your account.
2. Add the smart plug
Tap the “+” icon in the app to add a new device. Select “Smart Plug” from the list of device types.
3. Enter Wi-Fi information
Enter your Wi-Fi network’s name and password. Remember to choose a 2.4 GHz network, as Treatlife smart plugs do not work with 5 GHz networks.
4. Connect your smart plug
Follow the on-screen instructions to connect your smart plug to your Wi-Fi network and the Treatlife app. This process may take a few minutes.
Additional Troubleshooting Tips
If you’re still experiencing connectivity issues after resetting and reconnecting your Treatlife smart plug, consider the following troubleshooting tips:
1. Check for interference
Other electronic devices or appliances can cause interference with Wi-Fi signals, affecting your smart plug’s connectivity. If possible, move your smart plug away from other electronic devices or appliances and see if the issue is resolved.
2. Update your Treatlife app
Occasionally, app updates can introduce bugs or compatibility issues. Ensure that you are running the latest version of the Treatlife app on your smartphone or tablet. If an update is available, install it and try connecting your smart plug again.
3. Update your smart plug’s firmware
Treatlife may release firmware updates for their smart plugs, which can help resolve connectivity issues. Check the Treatlife app for any available firmware updates for your smart plug and install them if available.
4. Contact Treatlife support
If none of the above troubleshooting steps resolve your issue, it’s time to reach out to Treatlife’s customer support team. They can provide assistance and help diagnose any potential hardware issues with your smart plug.
In conclusion, fixing a Treatlife smart plug that is not connecting requires patience and a systematic approach. By following this guide, you should be able to identify and resolve the issue, ensuring that your smart plug works seamlessly with your home Wi-Fi network and the Treatlife app. Remember to start with basic troubleshooting steps, reset and reconnect your smart plug if necessary, and consider additional troubleshooting tips if the issue persists. If all else fails, don’t hesitate to contact Treatlife’s customer support team for further assistance.
