How to Fix BN-LINK Smart Plug Not Connecting

BN-LINK Smart Plugs are user-friendly devices that allow you to control your home appliances remotely. However, you may occasionally encounter connectivity issues with your smart plug. This article will walk you through some troubleshooting steps to help you fix the problem when your BN-LINK Smart Plug is not connecting.

1. Check Your Wi-Fi Connection

Before diving into more specific troubleshooting steps, make sure your Wi-Fi network is functioning correctly:

• Ensure your router is powered on and working properly.
• Check if other devices can connect to the Wi-Fi network.
• Restart your router by unplugging it for 30 seconds and plugging it back in.

2. Verify Compatibility

BN-LINK Smart Plugs are designed to work with 2.4 GHz Wi-Fi networks. If your home network uses the 5 GHz band, the smart plug will not be able to connect. Check your router settings or user manual to verify which frequency bands your router supports.

3. Reset Your BN-LINK Smart Plug

Resetting your smart plug can help resolve connectivity issues. To reset your BN-LINK Smart Plug:

1. Unplug the smart plug from the power outlet.
2. Wait for 10 seconds.
3. Plug the smart plug back into the outlet.
4. Press and hold the power button on the smart plug for 10 seconds until the LED light starts blinking rapidly.
5. Release the power button. The smart plug is now reset and ready to be set up again.

4. Reconfigure Your BN-LINK Smart Plug

After resetting the smart plug, you will need to reconfigure it using the BN-LINK app:

1. Download and install the BN-LINK app on your smartphone or tablet if you haven’t already.
2. Open the app and sign in to your account or create a new one if necessary.
3. Tap the “+” icon to add a new device.
4. Select “Socket” from the list of device types.
5. Follow the on-screen instructions to connect the smart plug to your Wi-Fi network.

5. Disable AP Isolation

AP (Access Point) Isolation is a feature on some routers that prevents devices connected to the same Wi-Fi network from communicating with each other. This feature can cause connectivity issues with your BN-LINK Smart Plug. To disable AP Isolation, follow these steps:

1. Access your router’s web interface by entering its IP address into your web browser (usually 192.168.1.1 or 192.168.0.1).
2. Log in using your router’s username and password.
3. Navigate to the Wi-Fi settings and look for AP Isolation or Client Isolation.
4. Disable the AP Isolation feature and save the changes.

Note: The steps to disable AP Isolation may vary depending on your router’s make and model. Consult your router’s user manual for specific instructions.

6. Update the BN-LINK App and Firmware

Ensure your BN-LINK app is up to date by checking for updates in the Google Play Store or Apple App Store. Additionally, check for firmware updates for your smart plug within the BN-LINK app to ensure optimal performance.

7. Contact BN-LINK Support

If none of the above steps resolve the connectivity issue, reach out to BN-LINK’s customer support. They can help diagnose and troubleshoot any issues with your smart plug. Support contact information can be found on the BN-LINK website or in the product manual.

In conclusion, if your BN-LINK Smart Plug is not connecting, try following the troubleshooting steps outlined above. These steps should help you identify and resolve any connectivity issues, allowing you to enjoy the convenience and functionality of your smart plug.